All orders are shipped via FedEx.
Orders placed today are scheduled to ship on the following business day.
Delivery times are calculated from the date of shipment, not the date of order.
For example, an order placed on Friday for 2 Day delivery will due to arrive
on the following Wednesday.
Delivery is available Monday through Friday (holiday excluded); there is no
weekend delivery for FedEx packages.
We custom pack each order daily to be sure you order arrives fresh and in
excellent condition.
Q. Can I send to a P.O. Box?
A. Fed Ex does not deliver to P.O. Boxes, APO’s or FPO’s. FedEx
requires a physical address.
Q. Can I ship to Alaska or Hawaii?
A. Yes, shipments are sent 2nd day air. Allow 2-3 business days. (Additional
fee).
Q. Will FedEx or Gitschner’s Productions, LLC call before delivering
the package?
A. No, it is your responsibility to let the recipient know a package
is coming. We strongly advise this because the package is of a perishable nature.
Q. Does someone have to be home to sign for the package?
A. We ship all orders without requiring a signature for release; if no one
is available to sign, Fed Ex will leave your order at the door without requiring
a signature. However, we strongly recommend that someone be present to accept
delivery. If you’re sending a gift, please notify the recipient
that a perishable package will be arriving. Gitschner’s Productions LLC
cannot be responsible or liable for deliveries where the customer is not available
to receive the order.
In the event that no one is home to receive your order, we strongly recommend
you send your
package to a business address to ensure delivery.
Q. Can I receive a confirmation of my order?
A. We will automatically send you an email confirmation as long as you have
provided us with a valid email address. You will also receive a tracking
number via email after the shipment has been picked up by FedEx.
Q. Holiday Times/Delays:
A. Legal holiday, inclement weather and unexpected circumstances could delay
order processing. Because our product is freshly handmade in small batches,
delays may occur in processing your order.
Q. International Shipping:
A. Shipments outside the U.S. are subject to extra handling charges and fees.
All applicable duties and taxes will be charged to the customer at the time
the order is processed. Orders shipped internationally or outside the 48
contiguous United States are sent via a FedEx Express service and may require
additional delivery time. Regrettably, we are unable to ship to some countries.
Please contact our Mail Order Division at 1-800- _________ to ask about international
shipping and handling charges.
To place your international order, please call Monday through Friday, 8:00am
to 5:00pm (CST).
Fed Ex Shipping Options
Ground (within 5 Business Days)
2 Day Delivery
Overnight
Alaska & Hawaii will be sent 2nd day service for additional $20.00
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