Q. How do I keep my Caramelized pecans fresh?
A. Our products are made and packaged daily. We offer these recommendations for helping to extend their freshness:

• Do not open your product(s) until you are ready to eat it.
• Do not expose the product to adverse weather conditions (away from humidity and heat)
• Once opened, store it in a airtight container at room temperature
• Use common sense as with any other perishable product, i.e., bread, ice cream.
• Generally our product will remain fresh for about 90 days under these conditions

Q. Is the web site secure?
A. Gitschner’s Productions is a Comodo SSL Secured Site that protects its customers’ confidential information using VeriSign Services. Specifically designed and tested for its communication value, the Comodo SSL Secured Seal indicates to online shoppers and other site visitors that Gitschner’s Productions LLC has chosen the very best SSL solution to help protect their credit cards and confidential information.

Q. How do I cancel my order?
A. Once your order is placed; we will not be able to cancel the order.

Q. What happens if a box or container design runs out of stock?
A. If your tin, box or container is out of stock at shipment date, we will substitute an alternate container.

Q. Will I receive an order confirmation email?
A. To ensure that you receive all our emails, add our email address to your address book or trusted sender list.

Q. What type of payment do you accept?
A. The payment options are MasterCard, Visa and American Express.

Q. I forgot my password. What do I do?
A. If you forgot your password, click here http://www.flavorfulday.com/help.php?section=Password_Recovery then enter your email address and we will send you an email containing your information.

Q. How do I change my member address/email/log-in/password?
A. Log in using your current email and password. Select from the update options available.Make your changes, and then save.

Q. Do you have an 800 number for placing orders?
A. Yes, it is 1-800________ and is available from 9 a.m. to 5 p.m., M - F.

Q When will I receive my order?
A. Orders placed today are scheduled to ship on the following business day. Delivery dates are calculated from the date of shipment. For example, an order placed on Friday for 2-day delivery will be due to arrive on the following Wednesday. Fed Ex does not ship to APO/FPO or P.O. Boxes. Packages are delivered Monday through Friday only (holidays excluded). We do not require signatures for delivery. If no one is available to receive the package; it will be left at the door at the Fed Ex couriers discretion. Due to the perishable nature of our pecans, Gitschner’s Productions LLC, can not be responsible or liable for deliveries where the customer is not available to receive the order. You can review our complete shipping information here

Q. Do you ship on Saturday?
A. No. FedEx Ground, 2nd Day and 1-Day orders ship Monday – Friday.

Q. Do you ship to Alaska and Hawaii?
A. Yes. Shipments are sent 2nd Day Air. Allow 2-3 business Days. (Additional fees).

Q. Will I be able to add a gift message to my order?
A. Yes. When placing your order there is a box to enter your gift message located under the credit card field and will appear on the
address label.

Q. Nutritional Information.
A. Click here to get all the details on our Nutritional Information Page.

Q. Gitschner’s Productions, LLC guarantee
A. Your complete and total satisfaction is our first priority. Any purchase from Gitschner’s Productions, LCC comes with a 100% guarantee.

Q. Can I change the delivery address after my order is placed?
A. Once your order is placed, we will not be able to change the delivery address.